Please click on a question to see the answer
- Are all packages, sizes, and accessories available on all ships and embarkation ports?
- Is the rental fee for the entire cruise or for each formal night?
- Do you have a tailor on board the ship?
- What happens if my tuxedo doesn't fit?
- Do you rent tuxedos for children?
- I don't know my tuxedo size. How do I measure?
- How much time in advance do you need for me to place an order?
- Do you have tuxedo rentals on board?
- What is included in the tuxedo package?
- What should I do if my cabin number, ship or sail date change after I placed my formal wear rental order?
- What sizes are available in the tuxedo rental program?
- What information do you need to place an order?
- How does the program work? Will the order be delivered to my stateroom? How do I return the formal wear?
- How can I place and order?
- How do I obtain an order confirmation?
1. Q. Are all packages, sizes, and accessories available on all ships and embarkation ports?
A. The availability of packages, sizes, and accessories varies by ship and embarkation port. If an item you are requesting is not available, you will be contacted by our Customer Service Department when your order is processed. You may also contact the Customer Service Department directly
2. Q. Is the rental fee for the entire cruise or for each formal night?
A. The tuxedo rental is for the entire cruise. If you are sailing on “back-to-back” cruises (two consecutive sailings of the same ship), then each voyage is considered a separate rental. If you are not sure, please call our toll free number where a customer service representative is ready to assist you. BACK TO TOP
3. Q. Do you have a tailor on board the ship?
A. Yes, there is a tailor on board that can make a minor alteration such as adjust a hem or sleeve length on a coat. Major alterations are not available. Please contact the Housekeeping Department on board the ship for this service. There is no charge. BACK TO TOP
4. Q. What happens if my tuxedo doesn’t fit?
A. We make every effort to ensure that your tuxedo will fit well. That is why we review the sizes with you when you place your order. However, you should try on the tuxedo as soon as you receive it in order to allow enough time to correct a problem on board. There is inventory on board every ship to handle most exchanges.
Please note that the inventory is limited and is first come-first serve, so we recommend that you request any exchanges immediately. Please do not wait until right before you are going to wear the tuxedo to try it on. Please contact the Housekeeping Department on the ship to request assistance with your tuxedo rental. BACK TO TOP
5. Q. Do you rent tuxedos for children?
A. Tuxedos for children are available on a pre-order basis when embarking from most North American ports. Please call our customer service department to request information about your specific cruise. Tuxedos for children are not available on board for rentals or exchanges. BACK TO TOP
6. Q. I don’t know my tuxedo size. How do I measure?
A. The sizes that we require are those you currently wear and are comfortable in.
The order form in this web site has detailed instructions about taking measurements. BACK TO TOP
7. Q. How much time in advance do you need for me to place an order?
A. The answer to this question varies according to the port of embarkation. Most sailings require orders placed one week prior to sailing (Miami/Ft. Lauderdale, San Juan, Los Angeles, Port Canaveral, New York and Vancouver).Some cruises require rental orders be placed at least two weeks prior to sailing (South America, Europe and other exotic or repositioning cruises). Orders for year-end and holiday sailings should also be placed early. Please call our customer service department at 1-800-551-5091 to inquire about your specific cruise. BACK TO TOP
8. Q. Do you have tuxedo rentals on board?
A. There is inventory on board each ship to handle last minute orders and exchanges. The inventory is limited and is available on a first come first served basis, so we recommend that you pre-order your tuxedo. If you decide to rent on the ship please request your tuxedo immediately after boarding.
Note: Children’s tuxedos are not available on board for rentals or exchanges. BACK TO TOP
9. Q. What is included in the tuxedo package?
A. The black or white tuxedo package includes the following:
- 1 Jacket
- 1 Pair of black pants
- 2 White formal shirts
- 1 Black cummerbund/bow tie
- 1 cufflinks/stud set
The Black and White combination package includes:
- 2 Jackets (1 black, 1 white)
- 1 Pair of black pants
- 2 White formal shirts
- 1 Black cummerbund/bow tie
- 1 cufflinks/stud set
Shoes and other optional accessories are rented separately.BACK TO TOP
10. Q. What should I do if my cabin number, ship or sail date change after I placed my formal wear rental order?
A. It is important that you notify Cruiseline Formalwear directly prior to sailing of changes made to your cabin number, ship or sail date. Cruiseline Formalwear will NOT be notified directly by the cruise line of these changes. You may notify us by calling our toll free number (800-551-5091) during business hours (Mon-Fri 8:00 am-12:00pm EST and 1:00pm-5:00pm EST).
Cancellation Policy:
To avoid a cancellation fee of $30.00, cancellations must be made at least 24 hours prior to sailing or for weekend departures by Friday at 12:00 Noon (EST). No refunds will be processed for cancellations notified to Cruiseline Formalwear, Inc. after the sail date. BACK TO TOP
11. Q. What sizes are available in the tuxedo rental program?
A. Tuxedos are available in all sizes up to a size 60 X-Long on most ships. Tuxedo rentals are available on board the ship in a limited size range, on a first come first served basis. We strongly recommend that you place your tuxedo rental order prior to sailing. BACK TO TOP
12. Q. What information do you need to place an order?
A. The information required to process an order is: the name of the ship, sail date and port. We also need your current measurements and the credit card payment information. The measurements you need to provide are height, weight, coat size, chest measurement, pants waist and length (inseam or out seam), shirt neck and sleeve and shoe size if applicable. BACK TO TOP
13. Q. How does the program work? Will the order be delivered to my stateroom? How do I return the formal wear?
A. The formal wear rental is for the entire cruise ( one voyage ). It will be delivered to your stateroom by the cabin steward on the day that you sail. In order to avoid any additional charges for unreturned or lost items, please re-package all the garments in the bag provided and personally return it to your cabin attendant the day following the last formal evening of the cruise. BACK TO TOP
14. Q. How can I place and order?
A. There are several ways you can place a tuxedo rental order with Cruiseline Formalwear. You may place your order directly through this web site, by calling our Customer Service Department at 1-800-551-5091 (Monday - Friday 8:00am-12:00pm EST and 1:00pm-5:00pm EST), or by fax at
15. Q.How do I obtain an order confirmation?
A. If you place your order by telephone, you will receive a confirmation number upon completing your order.
Orders placed through our web site will automatically receive a confirmation via e-mail within two business days of submitting the order. If you have not received an e-mail confirmation of your order after two full business days, please call our Customer Service Department at 1-800-551-5091 (Monday - Friday 8:00am-12:00pm EST and 1:00pm - 5:00pm EST) to confirm that your order has been received and will be processed.
Orders placed by fax will receive a confirmation back by e-mail if you provide an e-mail address. Otherwise, to receive a confirmation on a faxed order, you may call the Customer Service Department two business days after submitting the order. BACK TO TOP
